Keith Snow

Recent Posts

Four Reasons Modern Sentiment Analysis is Crushing Old Methods

Jun 16, 2022 7:54:49 AM / by Keith Snow posted in digital marketing, sentiment analysis


For decades, opinion-measuring techniques like focus groups and phone surveys were key methods of primary market research. This often meant identifying and recruiting a representative audience sample and engaging professional researchers to facilitate the process. It was expensive and cumbersome, but it was important for enterprises to keep their finger on the pulse of consumer sentiment. 

For small and medium-sized businesses, though, conducting regular focus groups and surveys simply wasn’t practical. So, we’ll bet that many SMB marketers will be glad to learn that the primary research of the past is being replaced by new methods of sentiment analysis that are faster, cheaper – and often better.

Does My Business Need Sentiment Analysis?

It’s extremely useful for marketers to understand how current or prospective customers feel about a variety of things, such as the company brand, industry trends, specific products, or relevant issues. These is one area where it may actually be useful for businesses to take cues from politicians, who often use this kind of analysis to gauge public opinion as part of their planning and strategy. 

In the business world, sentiment analysis can provide insights into:

  • Phrases or emotions that reflect brand reputation.
  • How people are talking about your, or a competitor’s brand.
  • Whether customer interactions are positive or negative.
  • How well a company is serving customers. 
  • Reactions to certain products or services. 

These sentiments can often be correlated directly to a business’ key performance indicators.

Four Key Advantages of Modern Sentiment Analysis

Social media and digital communications have opened the door to entirely new methods of gaining customer insight. Now, artificial intelligence can process language from social media, online reviews, customer service logs, and other data sources to detect patterns in text and classify the emotional tone. 

In many ways, these new approaches are proving to have key advantages over previous methods. 

It’s more representative. Past methods relied on a small number of people to speak for a larger group.  AI-powered sentiment analysis is conducted at scale, with the ability to examine massive troves of opinion data from various sources.  It can provide more representative views of a larger population.

It’s more accurate. There’s a significant drawback of conducting research via in-person interviews … 

People, unfortunately, don’t tell the truth. 

It may sound a bit harsh, and we’re not implying anything malicious or overly devious. It’s simply a natural human tendency to worry about being judged – even by a professional researcher. People often answer questions to reflect how they want to be perceived instead of how they actually behave or feel. 

Modern sentiment analysis research is conducted very differently. It analyzes unstructured and spontaneous feedback, where there isn’t the same “performative” aspect. And certainly, people can still be untruthful, but a small group has less opportunity to skew the results. 

It’s faster. The availability of online data combined with modern AI tools means brands can get an incredibly quick read on brand sentiment or a specific issue. It’s faster and simpler to conduct regular “temperature checks” and to measure audience sentiments before and after key events, such as a product launch or announcement. It’s even possible to gauge reactions in real-time. 

It can monitor shifts. We’re living a dynamic age where information is shared rapidly – and attitudes can change just as quickly. The old methods of sentiment research captured a moment in time. AI and machine learning can monitor continuously, tracking not just snapshots, but how sentiments evolve and change. This puts brands in a position to be more nimble, recalibrating quickly if perceptions move off-course. 

Sentiment analysis can provide insights into many facets of a business. If you’d like to know what your customers really think, schedule a complementary conversation to learn more!


Read More

B2E Earns Four Recognitions at AMA Iowa 2022 NOVA Awards

May 24, 2022 1:30:41 PM / by Keith Snow


B2E ended the evening of May 19 with honors in four categories at the American Marketing Association (AMA) Iowa Chapter’s 2022 annual NOVA Awards reception. B2E was recognized for outstanding client work in the categories of Data Analytics & Marketing Research, Digital Marketing, Direct Marketing, and for the development of its own innovative MarTech product. 

“I’m proud of our hard-working, results-driven team, and receiving multiple recognitions from industry peers is further validation,” said B2E President Keith Snow. “We were honored for our client successes to take center stage and share what organizations can accomplish with data-driven marketing.” 

A panel of marketing professionals from an AMA chapter outside of Iowa served as judges, scoring entries based on the objectives, strategies, and tactics. Following is a recap of B2E’s award-winning campaigns and products.


Historical Cell Phone Location Data Gives Vineyard a Wealth of New Insights into Tasting Room Customers

Data Analytics & Marketing Research– 2nd Place

More than 80,000 guests visit the two tasting rooms of a popular Texas vineyard during its peak season. But, this foot traffic wasn’t captured in a database, and the vineyard felt it didn’t fully know who, exactly, was visiting its rural Texas location. In addition to better understanding its own customers the vineyard was interested in competitive intelligence about the customers of other local vineyards, which may reveal opportunities to acquire new wine enthusiast customers. 

B2E analyzed historical foot traffic using cell phone location data to reveal unknown details about its target audience through the creation of six interactive customer profile reports. Rich personas emerged that included information which geographic areas visitors came from, age, income, education, lifestyle, household information, and preferred media channels that could be used to develop a data-driven marketing plan.


Healthcare Organization Serving Medicare Patients Increases Campaign Lift by 90%

Digital Marketing – 2nd Place

A primary care provider that exclusively serves Medicare patients had never engaged in digital marketing before and wanted to test the waters. Not only was it interested in the overall response, but specific insights into which segments of its 65-and-older audience would be most receptive to digital ads. As it was planning to open new clinics in additional markets, this intelligence would support smartly-targeted campaigns.  Its ultimate goal was to increase the sales response of its marketing efforts.

B2E planned, executed, and analyzed its inaugural digital campaign. B2E’s market research campaign improved sales lift by 90%, increased net revenue by $33,000, and resulted in the development of detailed ideal customer personas.

Photo By: Brent Isenberger Photography

HVAC Company Nearly Triples Direct Mail Sales Response by Illuminating Anonymous Web Traffic

Direct Marketing – 3rd Place

A multi-location HVAC company knew it needed to capitalize on the valuable window of time that prospective customers were researching services on its website. It has good website traffic volume, but the majority of web visitors came and went anonymously, and the company didn’t know how to follow up with unknown website visitors. 

B2E shed light on the anonymous website traffic using a process to match IP addresses with home addresses. In accordance with privacy laws, a compelling direct mail follow-up offer was sent to prospects shortly after a website visit. This strategy nearly tripled the sales response of the HVAC company’s direct mail marketing, and gave it valuable insights into how prospects use its website.


B2E Develops Proprietary Tool to Connect Digital, Mobile, and In-Store Customer Behaviors

MarTech – 3rd Place

In 2021, finding existing solutions on the market lacking, B2E Data Marketing sought to expand its tech stack with a new MarTech tool that could connect digital, mobile, and in-store behavior. With mobile location-based data at its core, B2E brought together the right technology and data providers into a proprietary process performed in accordance with privacy laws and data security best practices. The new product offering, MotusMobile, was quickly embraced by six clients that used it successfully to derive new customer insights and enable hyper-targeting.


B2E has spent nearly 20 years in data marketing, and the work gets more dynamic, exciting, and insightful every year. If you have questions about the work we do, watch this short video, or reach out any time!

Read More

Five Ways to Use Weather Data This Summer

May 16, 2022 9:34:49 AM / by Keith Snow posted in weather-triggered-marketing, weather-data, weather influence, consumer patterns, weather intelligence, shopping patterns, personalized advertising


Most people think of the weather as fickle and unpredictable. In that context, making business plans based on weather would seem like a silly use of time. 

Read More

Who Are Your Most Profitable Customers?

Apr 12, 2022 3:13:43 PM / by Keith Snow posted in ideal customers, customer profile, Predictive analytics, personalized forecasting, lookalike audience


When looking at your customer base, who are the “vital few?” 

Read More

Are You Ready to Deliver the ‘Phygital’ Experience to Customers?

Mar 25, 2022 1:11:20 PM / by Keith Snow posted in customer data, consumer behavior, customer journey, phygital experience, audience channel preferences


Consumers love shopping online – but they’re not going to abandon bricks-and-mortar anytime soon. If it’s any indication, even the king of online retail, Amazon, has been opening physical stores

Read More

Marketers Need to Prepare for a Cookie-Less Future

Feb 16, 2022 11:03:46 AM / by Keith Snow


Advertising based on a person’s internet habits is so effective because it connects needs with solutions – sometimes in real time. Clearly, it’s far superior to the days when businesses paid primarily for audience reach, hoping somewhere in the crowd, they would connect with the right person at the right time. 

Up until now, at the center of this process has been web cookies, the small files embedded in websites that enable the tracking of a user’s online movements. Third-party cookies, which can track behavior across multiple websites, have given marketers a wider window to see more deeply into their target audiences. 

But, third-party cookies are exiting the world wide web and taking many marketers’ go-to advertising strategies with them. When it comes to cookies, it’s time to start thinking about new advertising plans. 

Read More

Can Direct Mail Still Produce Worthwhile ROI in 2022?

Jan 13, 2022 2:59:10 PM / by Keith Snow posted in direct mail, marketing behavior, consumer behavior, marketing sherpa, B2E Case Study


Is direct mail still a good way to reach your target audience in 2022? 

Read More

Are You Overlooking This Key Data Security Issue?

Dec 8, 2021 9:19:42 AM / by Keith Snow posted in digital marketing, customer data, data security, soc 2 compliant


A data security incident at any business – large or small – can cause serious damage. The average cost of a data breach rose to new highs in 2021, to the tune of more than $4 million.  

Read More

The Science of Making a Good Marketing Offer

Oct 21, 2021 2:30:54 PM / by Keith Snow posted in dirty data, data hygiene, digital marketing, marketing offer, audience segmentation


From TV to digital ads to social media content, Americans are exposed to around 4,000 to 10,000 marketing messages each day. There have never been more channels available to reach your desired audience. But don’t forget: everyone else wants to reach them, too.

Read More

Turning Anonymous Website Visitors Into Profitable Leads

Aug 30, 2021 3:41:47 PM / by Keith Snow posted in anonymous website visitors, digital marketing, hyper-personalization


This article originally appeared on

Read More

Subscribe to Email Updates

Recent Posts